Research finds that sales reps are left to learn material on their own, which is a risky business move.
According to the results, only 38 percent of sales reps receive formal training for new product launches. And role playing, which many believe is essential for sales reps to retain the information they receive from marketing teams, only accounts for 3 percent of that formal training.
Most sales reps learn the material themselves through PowerPoint presentations, data sheets, phone scripts, and other documents. Whether they will commit to understanding and using new product information is largely left to chance.
Likewise, the survey reveals a lack of coaching, which is crucial for greater adoption, reinforcement, and maintaining message consistency over time. Less than 19 percent say that coaching sessions are offered monthly or bimonthly, and a mere 18 percent say they receive coaching quarterly. About 32 percent of respondents report that their organizations never offer coaching to reinforce delivery of new product messages.
Virtual training is the one bright spot for preparing sales teams for new product launches. Among those who receive training, 41 percent report virtual training as the most frequently used tool for learning.
"Survey results reveal a critical gap where marketing and sales teams need to come together to find a way to roll out new product messaging so it gets the necessary uptake in the field," said Tim Riesterer, chief strategy and marketing officer for Corporate Visions. "Product launch success is critical to a company's success, and sales conversations are the key to making that happen in the market. So both sides need a sense of urgency around making sure that training, role playing, and coaching sessions take place to enable sales reps' proficiency in delivering the messages in a confident and compelling way."