Like learning to ride a bike, employees need gradually reduced support to learn in the flow of work.
To get a clear picture of scaffolding and its benefits, consider how we teach youngsters to ride a bike.
We start little kids on tricycles so they get the hang of peddling and steering. Then they ride miniature grown-up bikes with training wheels for extra support. All along, we teach them rules of the road and get them out riding.
Eventually, we remove the training wheels, knowing they are alrea