Showstopping Learning

Nevada's largest public employer takes a unique approach to developing employees and improving the guest experience.

When Christopher Henry, MGM Resorts's vice president for talent and organizational development, was hired in 2011, he was given a mandate for implementing change. "The corporate learning organization at the time was a silo, not a powerhouse. Company leadership benchmarked against other organizations known for guest service and determined to take things to the next le