Strategies for Implementing a Successful Training Program

Here are five steps from multiple award-winning Jiffy Lube University.

How does one transform an outdated training program to an award-winning program—specifically, a program that received a first-place finish in ASTD's 2011 BEST Awards—in just seven years? That is the story of Jiffy Lube University (JLU), Jiffy Lube International's state-of-the-art training and proficiency testing program that helps ensure that Jiffy Lube service center technicians are equipped with the ski