June 2017
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TD Magazine

Swapping Training Delivery for Knowledge Building

Thursday, June 1, 2017

A retailer transforms its approach to improving associates' behavior.


Customer expectations are higher than they've ever been in the retail space: Competition is fierce, employee turnover continues to rise, and, as I'm experiencing in my world, keeping people and property safe is a never-ending battle. In retail, we expect our people to take the right actions on the job, but there are gaping holes around associate knowledge that are costing our industry billions of dollars a year.


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