In the early 1990s, I worked in the "educational services" department of a very large computer company. We delivered a lot of training to both customers and employees. At the end of each quarter, we would gather for a pep rally, at which time our vice president would discuss our performance.
The key metric was volume: how many programs we delivered, how many people we trained, how many student hours we logged, and how many courses we produced. He also talked about how much revenue we