'The Chicken' Rules Zaxby's Learning Roost

The restaurant chain looks to its training department to lower turnover, maintain brand consistency, and preserve the firm's Southern culture—all at no cost to the organization.

It's known as "feeding the chicken." Whenever employees at Zaxby's restaurants complete a required learning course, the achievement is acknowledged on each individual's customized learning plan. Zaxby's learning logo, a chicken wearing a mortarboard, turns increasingly golden as learn