The Recipe for Enhancing the Learning Experience

Switching to virtual training for a new product launch realized unexpected benefits for Church's Chicken.

At the start of 2020, quick-service restaurant chain Church's Chicken already had plans in place to debut its new chicken sandwich. As part of the launch, the L&D team needed to coordinate team member training for new equipment, procedures, and—more importantly—the implementation of new behaviors prompted by the COVID-19 pandemic.

Ordinarily, the brand's key regio