A series of experiments led to quantifying organizational trust and deriving a strategy to improve trust among employees.
Walking through an empty building on OTR Corp.'s campus drove home how much distress it was in. OTR was once the premier place to work in its city, but after two recessions and two rounds of layoffs, the company had lost the magic it once had. As I passed the cube farm on the way to the conference room in which I would speak, the low energy radiated from employees. What h