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October 2013
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TD Magazine
Training as a Business Partner

Identifying learning needs accurately and proactively requires a business partner approach.

Rx
The following story was told by Saynur Onen, vice president of Yapı Kredi Banking Academy at Yapı ve Kredi Bankası A.Ş.

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Client

Yapı ve Kredi Bankası A.Ş., a nationwide bank in Istanbul, Turkey

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Opportunity

Maintaining a competitive edge and sustaining healthy sales in turbulent financial markets requires branch operation managers to have specialized knowledge about products and services, as well as coachi

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