Training as a Business Partner

Identifying learning needs accurately and proactively requires a business partner approach.

The following story was told by Saynur Onen, vice president of Yapı Kredi Banking Academy at Yapı ve Kredi Bankası A.Ş.

Client

Yapı ve Kredi Bankası A.Ş., a nationwide bank in Istanbul, Turkey

Opportunity

Maintaining a competitive edge and sustaining healthy sales in turbulent financial markets requires branch operation managers to have specialized knowledge about products and services, as well as coachi