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January 2015
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TD Magazine

Training That Is Vitalizing Communication in Healthcare

Spectrum Health's employees use behavioral assessments to improve communication between themselves, colleagues, and patients.

Studies have shown that there is a strong positive relationship between the effectiveness of a healthcare provider's communication skills and his patient's tendency to follow through with medical recommendations, self-manage a chronic medical condition, and assume preventative health practices. Additionally, the quality of communication within a team of employ

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