One healthcare organization helps its caregivers imagine new ways to grow their careers.
This story was told by Jovanka Djukic, director of revenue cycle training at Cleveland Clinic.
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Client
Cleveland Clinic
Opportunity
More than 1,800 caregivers support Cleveland Clinic's revenue cycle management team in the finance division. These caregivers are expected to learn and master more than a dozen software applications and processes within their 90-day onboarding period. To guide their learning,