September 2015
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TD Magazine

Training to Increase Internal Mobility

Tuesday, September 8, 2015

One healthcare organization helps its caregivers imagine new ways to grow their careers.

This story was told by Jovanka Djukic, director of revenue cycle training at Cleveland Clinic.

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Client

Cleveland Clinic

Opportunity

More than 1,800 caregivers support Cleveland Clinic's revenue cycle management team in the finance division. These caregivers are expected to learn and master more than a dozen software applications and processes within their 90-day onboarding period. To guide their learning,

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