Resolve workplace conflict by using one of five approaches that is appropriate to the situation.
When trouble arises, it's natural to wonder whether certain employees are prone to conflict. After all, some people just seem to be more combative by nature. However, the reality is that all human beings engage in conflict; we just do it in different ways. A better question may be, "How is each employee prone to handle conflict?"
According to the conflict mode model developed by Ken Tho