Mastering thoughtful inquiry and active listening can lead to big returns.
When you think about successful salespeople, that naturally gifted seller who elicits a yes from every customer comes to mind. People tend to think those skills are inherent, leading to the misconception that they are not teachable. As you can imagine, that presents an ongoing challenge for L&D professionals.
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In reality, successful sales professionals work hard to build trust, credibility, and rapport with their pros
