In today's push for productivity, training clients frequently request shorter classes, online modules, or microlearning to reduce employees' time away from their jobs. But is this a disservice to employees? Often, we separate out learning about the software from the customer service class or the policies and procedures. However, chunking complex processes into smaller learning objects may lead to a disconnect in which employees can perform tasks correctly yet still make decisions that do not support the organization's goals, policies, or customer experience.