Winter 2013
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The Public Manager

15 Roles Leaders Play to Manage Performance and Accountability

Sunday, December 15, 2013

When managing performance and accountability, frontline managers take on a variety of roles as they interact with other people. These roles are the character that the manager assumes in a particular situation, much like the roles actors play in a film or show.

Starring Roles Managers Play


Here are the most predominant roles managers adopt:


Develops game plans and calls plays; makes assignments; encourages team members; assesses strengths and developmental needs; builds individual and team

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