We are nearly overwhelmed by changea new administration in Washington, an economy still on a downhill slide, and a rocky, war-torn global landscape. As the tempo of unpredictability quickens, many of us in the public sector find ourselves buffeted by declines in tax revenue, uncertainty about the real impact of the stimulus package, and programs that lack funding. In the midst of political and economic upheaval, we learn again what we knew already: organizational effectiveness requires the art a