Summer 2013
Issue Map
The Public Manager

Collaboration Enables Operational and Cultural Transformation on a Shoestring

Saturday, June 15, 2013

In an era of resource uncertainty, skillsets related to agility, adaptability, and collaboration now trump traditional, predictable rank-and-file behaviors for achieving resilient, large-scale transformation in the public service mission space.

After 10 years of treating most aviation passengers the same way, the Transportation Security Administration (TSA) faced the possibility of shifting the security paradigm away from one-size-fits-all. The TSA administrator's extensive counterterrorism


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