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March 2017
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The Public Manager
Cutting Through Bureaucracy to Increase Openness

The Conversational Firm: Rethinking Bureaucracy in the Age of Social Media by Catherine J. Turco

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There's no denying that the government is a massive bureaucracy. With all the challenges a bureaucracy entails, is there a way to cut through the obstacles to create a more open environment, where employees at all levels feel engaged and can adapt to changing situations?

The Conversational Firm: Rethinking Bureaucracy in the Age of Social Media tells the story of a company that author Cathe

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