In the aftermath of the September 11 tragedies, we heard again and again that government needs to be better managed. "Everything has changed" was the constant refrain. "Never has American history seen a time when management has been more important but the stock of new ideas has been so low," argued Professor Donald Kettl of the University of Maryland in The Public Manager (Spring 2008).
Some of the difficulty we face today is the result of the industrial era model upon which
Advertisement
