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1.800.628.2783
1.800.628.2783
Fall 2012
Issue Map
The Public Manager

Don’t Be Left Behind: Improving Knowledge Transfer

While many have embraced what they believe is KM, frustration continues because they did not thoroughly assess where the true needs and gaps were or analyze why those gaps exist. As a result, the solutions often focus on only the symptoms and overlook the root causes required to move knowledge effectively and achieve a positive outcome. To ensure agencies understand their knowledge-based challenges and avoid jumping into the wrong solution, a deliberate knowledge assessment that focuses on addre

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