Imagine walking into any federal agency. What would you experience there? Most likely you would experience a security process that has you waiting to be escorted by an employee. While you waited you may view news on a TV or rolling messages on a screen about agency activities—perhaps the only clue you'd have of that agency's culture or mission.
That was the lobby experience in the U.S. Department of Education 10 years ago, with the exception of stereotypical icons of education&mdas