Welcome to our spring issue of The Public Manager. Imagine yourself in a favorite space. I’m reading you this column. Eyes closed, you are contemplative. You reflect on where you and your team have been, and then you envision where you want to go next. Now, open your eyes. Look around. It’s time for designing and developing for success. Research shows that it’s important to look inward to lead forward; experts make a solid case for introspection before charging ahead. In this issue we address visual,  intellectual, and conceptual design.