Social media in government is here to stay. The team in the General Services Administration's (GSA) Office of Citizen Services and Innovative Technologies (OCSIT) knows this well. This is the team that provides agencies with best practices, training, and shared tools and technology so they can use social media and other digital media to better serve their customers and ensure people can access government information anywhere, anytime, on any device. HowTo.gov is the platform that pulls all these resources together in one place. HowTo.gov also demonstrates how agencies can accelerate the adoption of these new tools to help government provide better digital services to customers. OCSIT shares examples of successes and lessons learned within its large and growing community of federal professionals who are engaged in using digital technologies and communications to improve their programs. It's working to expand its core Web and IT community to include a much broader network—innovative managers and practitioners across government who see the power of using digital media and technologies to deliver better service to citizens.