The Public Manager Magazine Article
Member Benefit
Improving Customer Service Must Be an Agency Priority
Customer service is a core function of government. Although a few agencies are meeting expectations, it seems that most customer service interactions with government agencies frustrate and disappoint citizens. Now is the time for government to identify ways to improve how agencies deliver customer service.
PK
By
Mon Jun 15 2015
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Customer service is a core function of government. Although a few agencies are meeting expectations, it seems that most customer service interactions with government frustrate and disappoint citizens. Now is the time for government to identify ways to improve how agencies deliver customer service.