Summer 2015
Issue Map
The Public Manager

Improving Customer Service Must Be an Agency Priority

Monday, June 15, 2015

Customer service is a core function of government. Although a few agencies are meeting expectations, it seems that most customer service interactions with government frustrate and disappoint citizens. Now is the time for government to identify ways to improve how agencies deliver customer service.

Government agencies often have a poor reputation for serving the public. Improving customer experience is a priority of the Obama Administration, but according to the American Customer Satisfaction In

You've reached ATD member-only content.

Sign in below or join ATD to continue.