Spring 2011
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The Public Manager

Municipal-Level Surveys and Recycling in Kentucky

JB
Tuesday, March 1, 2011

Two Kentucky studies demonstrate that surveys can function as vehicles for bringing about change by simply engaging the attention of respondents.

We typically think of surveys as tools to help us do one of two things: obtain information to determine what services or programs are needed or measure the quality of service delivery and the effects of our programs. In both cases, we are collecting information with the goal of obtaining feedback and making any necessary changes. We typically do not t

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