Fall 2013
Issue Map
The Public Manager

Process, Tools, and Culture: Three Dimensions of Knowledge Management

Sunday, September 15, 2013

An ambulance is screeching toward the hospital, as the life of its precious cargo hangs in the balance. Response teams are battling multiple forces as an oil spill wreaks havoc off the coast. Analysts weave together pieces of the puzzle as the terrorists they seek scuttle to their retreat.

All efforts are rendered futile without the right information. Sometimes we miss information because we lack tools. Obtaining the right outcome requires an uncanny coordination of tools, culture, and process.


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