December 2016
Issue Map
The Public Manager

Scoring Points Through Shared Services

Agencies can become more efficient and effective when they allow a third-party expert to handle common processes.

The work of government is complex, and it's a challenge to find ways to do that work more efficiently. Many agencies are finding solutions through shared services. Shared services involves transferring operations to a third party that handles processes or services for multiple units or agencies in an effort to improve delivery, reduce duplication, and save money.

Beth Angerman,

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