Seeing the Forest for the Trees: Theory of Constraints Reduces Cost of Government

Faced with improving service levels while cutting its annual operating budget, Utah's Department of Workforce Services' leadership learned how TOC helps simplify department operations.

When the economic downturn hit the nation several years ago, Utah's Department of Workforce Services (DWS) was hit with a double whammy—workloads that tripled and budgets that were cut. DWS is responsible for providing services to displaced workers and those seeking access to federal assistance