Summer 2015
Issue Map
The Public Manager

Serving the Customer and Federal Workforce

Monday, June 15, 2015

Customer service—or "citizen service" as it is called in many agencies—is a hot topic in the federal government that isn't going away any time soon. Satisfaction with federal government services has declined for the second consecutive year, according to a study by the American Customer Satisfaction Index, and while some of that can be attributed to cuts in agency budgets and fewer federal workers, the critical question is "What will this decline ultimately cost th


You've reached ATD member-only content.

Sign in below or join ATD to continue.