Fall 2011
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The Public Manager

So Satisfying: Leading From the Middle in the Coast Guard

Thursday, September 1, 2011

Coast Guard innovators are jazzed about their jobs because they are empowered, recognized, and get to implement their ideas. New survey results can fuel other federal innovation.


It was August 2005, shortly after Hurricane Katrina hit New Orleans. The levees had just given way and the waters were rising. Within hours, Coast Guard helicopters and boat crews scrambled to rescue more than 30,000 citizens from rooftops and balconies across the city.

During one of the many missions, a Coast Gua

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