Fall 2011
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The Public Manager

Social Security Administration 2011 Deming Award Winner

Thursday, September 15, 2011

Faced with a rapidly expanding workload to review the nations disability claims, staff turnover, and a technology transition, the Social Security Administrations Office of Appellate Operations (OAO) had to make big changes in its training approach. The radical alterations it made to prepare 400 new legal analysts earned the organization the 2011 W. Edwards Deming Award, which is presented annually by the Graduate School USA to a federal government organization for training initiatives that me


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