Whether they are passively or actively seeking information, citizens rely on multiple sources to access government services and benefits. But there is
mounting evidence that navigating these federal services is no easy task. For instance, some citizens view government as akin to a black box, according to
Expectations and Challenges: Informing the Future of the Federal Front Door, a new report from the General Services Administration (GSA).
Advertisement
To study broad trends in people's perceptions and