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1.800.628.2783
May 2016
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The Public Manager

Sprucing Up the Federal Front Door

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Whether they are passively or actively seeking information, citizens rely on multiple sources to access government services and benefits. But there is mounting evidence that navigating these federal services is no easy task. For instance, some citizens view government as akin to a black box, according to Expectations and Challenges: Informing the Future of the Federal Front Door, a new report from the General Services Administration (GSA).

To study broad trends in people's perceptions and

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