Summer 2015
Issue Map
The Public Manager

Streamlining Government Services in the Digital Age

Monday, June 15, 2015

The consequences of poorly delivered government services were painfully clear after Hurricane Katrina struck the Gulf Coast a decade ago. Citizens seeking federal assistance had to navigate a bureaucratic maze to access support programs at 17 different federal agencies, often submitting duplicative information to multiple points of contact. The result was unnecessary burdens and delays in getting critical help to individuals who had lost homes, businesses, and loved ones.

Since that devastating


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