Supported Employees Mean Satisfied Customers

Employees are an agency's most important asset when it comes to improving citizens' satisfaction with government services.

Failing to create a good customer experience for the people who seek services from the federal government can have serious consequences. A less-than-satisfactory experience doesn't just lead to an unhappy customer—it also can undermine agencies' ability to accomplish their missions and damage trust in government overall.

The troubled launch of Healthca