May 2016
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The Public Manager

Supported Employees Mean Satisfied Customers

Tuesday, May 10, 2016

Employees are an agency's most important asset when it comes to improving citizens' satisfaction with government services.

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Failing to create a good customer experience for the people who seek services from the federal government can have serious consequences. A less-than-satisfactory experience doesn't just lead to an unhappy customer—it also can undermine agencies' ability to accomplish their missions and damage trust in government overall.

The troubled launch of Healthca

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