May 2016
Issue Map
The Public Manager

Supported Employees Mean Satisfied Customers

Tuesday, May 10, 2016

Employees are an agency's most important asset when it comes to improving citizens' satisfaction with government services.

Failing to create a good customer experience for the people who seek services from the federal government can have serious consequences. A less-than-satisfactory experience doesn't just lead to an unhappy customer—it also can undermine agencies' ability to accomplish their missions and damage trust in government overall.

The troubled launch of Healthca

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