Summer 2011
Issue Map
The Public Manager

Taking Care of Business: The VA Commits to Training

Wednesday, June 15, 2011

Training initiative engages employees to review fundamentals in every line of operation, rids the agency of contract over-runs and high-risk programs, and improves staff skill levels.

The Department of Veterans Affairs (VA) faces an increasingly challenging operating environment. Veterans demands, in terms of claims and services per client, are growing in volume and complexity. Meanwhile economic, legislative, and national security contexts present significant uncertainties. To address these ch


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