The IRS: Managing Workload and Keeping Engagement High

Faith in the mission and his people has helped the IRS commissioner deliver despite budget cuts.

For John Koskinen, the 48th commissioner of the Internal Revenue Service, operating in a government environment beset by budget reductions and pressure from Congress takes nothing less than absolute faith in the mission and people of his agency.

The Public Manager spoke with Koskinen about how he has led through the challenges of unprecedented pressure while keeping an agency of 85,000 employees wit