April 2010
Issue Map
The Public Manager

The New Administration's Shared Services Opportunity

Wednesday, April 21, 2010

The shared services revolution began in the late 1980s with the adoption of commercial off-the-shelf (COTS) enterprise resource planning (ERP) software packages by leading commercial enterprises. These highly standardized and scalable technology platforms fully integrate administrative functions and entire business supply chains, thereby enabling consolidation of redundant information technology (IT) infrastructure, business processes, and organizations across a large base of shared services org

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