It's no surprise that the use of social media within the government sector has been exploding over the past several years. The possibilities to improve government using social media are endless. Having a social presence is expected. It's progressed to a point where, if someone asks if your agency is on Twitter, Facebook, or Google+, and you respond "no," you're scoffed at.
While it's tempting to jump into the water head first, you need to know what's waiting for yo