Peopletheir knowledge, skills, and attitudesare at the top of
the mind of most senior executives because they know that in
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the knowledge economy, employee capability is the key to success.
No longer are systems, processes, and technology the differentiators
for organizations: these are becoming commodities.Today,people
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are the only sustainable competitive advantage.This is one topic on
which senior executives and agency leaders universally agree.
For decades, organizations have developed