Peopletheir knowledge, skills, and attitudesare at the top of
the mind of most senior executives because they know that in
the knowledge economy, employee capability is the key to success.
No longer are systems, processes, and technology the differentiators
for organizations: these are becoming commodities.Today,people
are the only sustainable competitive advantage.This is one topic on
which senior executives and agency leaders universally agree.
For decades, organizations have developed