Summer 2015
Issue Map
The Public Manager

Using Customer Feedback Proactively

Monday, June 15, 2015

The IRS serves millions of individual and business customers and is responsible for processing more than 143 million individual income tax returns and the resulting payments and refunds. As the country's accountant, the IRS is accountable to American taxpayers, in addition to its many oversight bodies and partners within and outside the government.

Like all federal agencies, we have confronted challenges during this period of budgetary constraints and uncertainty. Yet we must be able to meas


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