James Kouzes and Barry Posner are not the only leaders who model the way things should be done. But when we spoke recently, that’s just what they did. Though I was interviewing, they asked me multiple questions, listened, and contributed rich illustrations. It was truly an Exchange, and the valuable results follow.
Kouzes and Posner teach at the Leavey School of Business at Santa Clara University. They’ve written many books, but are perhaps best known for The Leadership Challenge, wh
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