Fall 2014
Issue Map
The Public Manager

What Managers Can Learn From Team Sports

It's more than teamwork. To keep workers performing and engaged, managers must emphasize responsibility, behavior, feedback, measurable goals, and results.

Imagine that you work in a manufacturing facility where your job is to prepare Persian vases for packaging. The vases come down a conveyor belt in groups of 10, each vase in a box, standing upright. Your job is to lay the boxes on their sides before they go on to be automatically shrink-wrapped and placed on pallets for shipping.

The va

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