You're Expected to Improve Your Organization's Performance. Now What?

Regardless of your personal viewpoint on improving organizational performance, as a public policy objective, it is here to stay. The desire to demonstrate (preferably quantitatively) that public funds are achieving increasingly better outcomes has driven the establishment of both legislative and executive mandates, such as the Government Performance and Results Act and the Government Performance and Results Act Modernization Act. The renewal and expansion of these mandates reflects at least a perception that they are doing some good, in reality or politically or both.