In this world of constant change, effective communication is a crucial skill set for leaders and individual contributors. Communication is the key to both success and failure—making or breaking relationships, teams, or organizations. Poor communication reduces productivity, trust, and morale, whereas positive and respectful communication builds relationships and collaboration and increases productivity.
But the more we communicate, the more opportunities there are for miscommunication and misunderstanding. To avoid problems, you need to be intentional in the language you use, and you need to understand the impact that tone of voice and body language have on your message. This infographic from Net Credit explores 20 fundamental communication skills for the workplace.