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4 Key Roles of Performance Consultants

HPT (human performance technology), HPI (human performance improvement), performance consulting, and performance improvement all refer to an approach or process that has certain common principles. It:

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  • focuses on business goals plus performance outcomes or accomplishments
  • is systematic and systemic (it considers more than training, organizational development, or process improvement as a possible solution; instead it looks at the system)
  • identifies performance gaps
  • determines the causes. 

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