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A Challenge for Small Businesses: How Do You Train When There Is No Trainer?

In companies with fewer than 100 employees, owners and managers must participate in the delivery of products or services and train new employees at the same time. These small businesses usually do not have human resource or training departments. Consequently, any training employees receive occurs in an on-the-job format, making it difficult to properly train new people or improve the skills of existing staff.

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This situation creates a paradox. On one hand, having well-trained, fully competent em

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