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A "Five Ms" Perspective on Leadership vs. Management

An old perspective from the operations and production environment, the Five Ms, has found its way into helping Credit Acceptance, a financial services company, differentiate between management and leadership, illustrate the different roles leaders play in an organization, and teach the skills required to execute these roles.

A Definition

Credit Acceptance started its leadership development initiative by looking for a definition of leader that clearly distinguished it from the role of a manager

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