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A Softer Approach to Software Training

Here's a familiar scenario: Your company rolls out an updated version of a software package or a new technology tool and management expects you, as the training professional, to ensure all employees know how to use it. Someone in the IT department decides everyone needs a full day of lecture (led by you), or they think by giving you a link labeled "Help" and a quick webinar to review, you'll be able to go on to train all 465 users at your facility in a program you've never

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