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Add More Empathy to Your Content and Design

According to the Merriam-Webster online dictionary, empathy is “The action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner.”

Google puts is more simply: “The ability to understand and share the feelings of another.”


Why empathy?

I am a trainer. I do my best to help fac

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